Last Updated: 23 January 2024

Management of Personal Information

This policy outlines how Spillz manages your personal information during the course of our business activities. While our primary focus is on collecting business information, the collection of personal information may be necessary or unavoidable in some instances.

Personal Information We Collect

The types of personal information we collect depend on the transactions entered into, the goods provided, and your interests. For wholesalers and retail customers, common personal information includes name, address, phone numbers, email address, bank account details, and credit card information.

How We Collect and Hold Personal Information

Our goal is to collect personal information directly from you whenever possible. This includes information from correspondence, telephone calls, meetings, participation in trade competitions, and website activity. In some cases, information may be received from third parties, and we commit to informing you when this occurs.

Purpose of Collecting, Holding, Using, and Disclosing Personal Information

We collect, hold, use, and disclose personal information as reasonably necessary for our business functions. This includes providing relevant consumer information, notifying you of products and special offers, marketing information, providing goods and services, arranging delivery, conducting warranty work, and related administrative and accounting functions. Your consent will be sought for other purposes, and you can opt-out of marketing and promotional communications.

How We Hold and Store Personal Information

Personal information is held on paper, electronically, or both. We implement physical, electronic, and procedural safeguards to protect against misuse, interference, loss, and unauthorized access, modification, or disclosure.

When and Why We Share Information

We share information with third-party companies only to fulfill services you’ve requested, ensuring they comply with privacy laws. In credit-related cases, we may share information with associated entities, contractors, and credit reporting agencies.

International Data Transfer

As we are an international company, we may transfer your personal information to individual subsidiaries of ours or third parties in locations around the world for the purposes described in this Privacy Policy. Whenever your personal information is transferred, stored, or processed by us or by companies carrying out such services on our behalf, we will take reasonable steps to safeguard the privacy of your personal information.

Data Processing Technologies

We use technologies such as cookies, flash cookies, and pixels to process personal data. Refer to our Cookie Policy for more details.

Cookies are used to improve user experience. Refer to our Cookie Policy for information on how to manage and delete cookies.

Destruction and De-identification

We retain your personal information as required for business functions or other lawful purposes. Secure methods are employed for destruction or permanent de-identification when information is no longer needed.

Requests for Access and Correction

Procedures are in place for responding to requests for access to and correction of personal information. We aim to comply with such requests and provide written reasons if unable to do so.

Complaints and Concerns

Complaints and concerns regarding our practices are addressed in accordance with the relevant provisions of the APPs. For privacy-related issues, contact us at:

  • Post: PO Box 63, Peakhurst, NSW 2210, Australia
  • Phone: (+61) 1800 774 559
  • Email: office@spillz.com.au

Amendments

We may update this policy to comply with legal requirements. Any changes will be reflected here.